What the form asks for
To register a request, we ask for your name, phone number, device brand and model, issue and consent to contact you about the repair. Email and notes are optional. Do not submit passwords, PINs, IMEI, card numbers or other sensitive data in the notes.
How it is used
JB Tech uses request details to evaluate your inquiry, contact you, prepare a quote and manage the ticket status. Form consent relates to that request, not advertising or marketing messages. Creating a ticket does not confirm an appointment, authorize a repair or authorize payment.
Text messages (SMS)
JB Tech sends SMS only if you check the optional SMS box on the repair request form or in your customer portal. Messages are customer care and account messages: repair status, device-ready-for-pickup notices, order status, quotes, payment notices and replies to your questions. We do not send marketing or promotional SMS. Frequency varies with your repair activity, and message and data rates may apply.
We do not sell, rent or share mobile phone numbers, SMS opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes. Providers that help us deliver messages may process them solely to provide that delivery service.
SMS consent is optional and is not a condition of purchase or of service. You can withdraw it by replying STOP to a message or from your portal; the consent history is retained and is never reinterpreted as a new consent. Automatic delivery is still pending activation. See the SMS Terms.
Public repair tracking
Basic repair status is checked using the receipt number and the phone number or email on the ticket, without a PIN. Both details are required to find the correct repair. This view shows the device, ticket number and progress; it does not show names, contact details, passwords, internal notes or messages. Your original store receipt is required for pickup.
Storage and access
Tickets are stored on the Base44 infrastructure used by this application. New requests are stored in NEXUS POS and managed by authorized JB Tech staff. Customers sign in with their phone or email and chosen PIN or password. Each account can access its own requests, progress, amounts and messages. It does not return contact details or internal notes.
Your PIN or password is stored as a cryptographic hash with a unique salt, never as readable text. Failed attempts are limited. Customer sessions expire after one hour and are revoked on sign-out. If you forget your login, contact JB Tech to verify your identity.
Preferences and external services
The website stores your language and animation preferences and a copy of public catalogs in your browser for faster navigation. Models, prices and quantities refresh in the background. This copy does not include tickets, messages or login details. This interface does not put login credentials in local storage. The customer session stays in page memory. Fonts load from Google Fonts. The embedded Google Maps map loads only when you press its button; doing so connects to Google. Base44 may use its own authentication and platform operation features.
Call and SMS buttons open the relevant application on your device. This version does not automatically send SMS messages or confirmation emails. The catalog reads models and prices from Nexus_Setup in Google Sheets. If you choose SMS or email updates, we save the channels, date, version and agreement text. This is optional and you can withdraw consent in your portal; the history is retained. Automatic delivery will be connected later.
Corrections and questions
To request a correction, ask about use of your data or request review of a record, contact JB Tech. The store may verify your identity before changing or sharing information. Deleted requests are retained in trash with their history and can be restored. Deleting a request does not erase a repair the store is already processing.
JB Tech Inc
3171 Kensington Ave
Philadelphia, PA 19134
267-951-3020
store@jbtechcompany.com