Last updated: November 3, 2026
SMS programs
JB Tech Inc sends SMS text messages through two programs: JB Tech Customer Care and JB Tech Account Notifications (10DLC low volume, mixed campaign). These terms cover both programs and apply to the phone number you gave us on a repair request or in your customer portal.
What messages we send
Messages are informational and customer care only, related to your repair, your order or your account:
- Confirmation that we received your device and repair status updates.
- Device-ready-for-pickup notices, including a reminder to bring your receipt.
- Order or request status, and quotes waiting for your approval.
- Payment and receipt notices related to your repair.
- Customer care replies when you text or call us.
We do not send marketing, advertising or promotional messages by SMS.
How you opt in
SMS is optional. You opt in by checking the SMS box on the repair request form or in your customer portal. The box is unchecked by default and is not a condition of purchase or of service: you can submit your request, repair your device or check its status without accepting text messages.
Frequency and cost
Message frequency varies with your repair or order activity; typically a few messages per repair. There are no recurring campaigns. Message and data rates may apply depending on your plan and mobile carrier.
How to opt out
Reply STOP to any message to cancel SMS. We will send one confirmation and you will not receive further text messages from that program on that number unless you opt in again. Opting out of SMS does not affect your repair, your order or other contact channels.
Help
Reply HELP to any message for help, or contact JB Tech at 267-951-3020 or store@jbtechcompany.com.
Privacy and mobile data
We do not sell, rent or share mobile phone numbers, SMS opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes. Providers that help us deliver messages may process the number and message content solely to provide that delivery service.
For all other data handling, see the Privacy Notice.
Mobile carriers
Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device.
Service status
Automatic SMS delivery is still pending activation. This page describes the terms that will apply once the service is active; in the meantime, your repair status is available on your ticket.
Contact
JB Tech Inc
3171 Kensington Ave
Philadelphia, PA 19134
267-951-3020
store@jbtechcompany.com
You do not need to sign in to read these terms.